Frequently Asked Questions
Everything you need to know about your Hobibear shopping experience.
How do I determine the correct shoe size for my child?
We recommend measuring your child's foot from heel to big toe and adding approximately 0.5 to 1 cm for growth room. Please refer to our detailed Size Guide located on each product page for specific brand measurements.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days depending on your location, and tracking information will be emailed to you immediately upon dispatch.
Can I return or exchange items if they don't fit?
Yes, we offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached. Please contact our support team to initiate a return or exchange process.
What materials are Hobibear shoes made from?
Our footwear is crafted using high-quality, breathable fabrics and durable, non-slip rubber soles. We prioritize lightweight materials to ensure maximum comfort and natural foot development for active kids.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your protection.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.